Inside Sales Representative

Reports to : Sales Manager

Position Summary

• The inside dealer represent ative serves as a internal support resource for the Mid Kansas Auto Auction’s sales organization while actively building and maintaining relationships with buying and selling customers.
• This role includes but not limited to:

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• Service excellence

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• Operational-Sales support

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• Vehicle coordination with allied departments

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• Administrative sales support

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• Sales-Marketing Support

Primary Responsibilities

• Customer Relationship Management
• Build and maintain strong relationships with buying and selling customers
• Conduct outbound calls to existing and prospective customers
• Promote upcoming sales, events, promotions and customer incentives
• Follow up with inactive dealers to encourage renewed activity
• Contact sellers for future selling opportunities
• Assist customers with auction procedures and provide operational support including auction policies
• Maintain CRM notes on customer interaction
• Support customer visit coordination (auction & dealership)
• Support auction marketing (sales packets, new customer packets & etc.)
• Day of Sale support ( i.e. Conditional Offers and etc. )
• Liaison with auction departments ( i.e. Front Office, Accounting, Condition Report, Mechanical, Detail and Lot Operations)
• Support vehicles moving through auction process
• Escalating issues affecting customer and/or customer’s vehicle(s)
• Other duties as management requires

Knowledge, Skills & Abilities preferred

• Strong soft skills
• Auto Auction Experience
• Automotive dealership experience
• Fleet management experience
• Sales Experience
• Service excellence
• Account management experience
• Project management experience
• Auction inventory management system experience
• Demonstrated Microsoft Program knowledge

Benefits

• Paid time off (after 6 months)
• Sales Incentive inclusion
• Healthcare package (Medical, Vision, Dental)

MKSAA reserves the right to revise or change job duties and responsibilities as management requires. This position description does not constitute a written or implied contract of employment. This description is not all inclusive.