IT Support and Systems Intern

Key Responsibilities

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• Provide internal IT support to staff, troubleshooting hardware, software, and service issues.
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• Analyze current internal IT workflows and systems to identify areas for process improvement.
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• Develop tools and scripts to automate routine IT resource management and provisioning tasks.
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• Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
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• Assist in setting up monitoring and alerting for internal systems to ensure high availability.
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• Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides.
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• Assist in tracking and documenting internal IT assets, hardware, and software licenses.
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• Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps.
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• Work with our security team to address internal system security issues and respond to incidents.

Minimum Requirements

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• Currently pursuing a degree in Information Technology, Computer Science, or a related technical field within a university in the state of Maryland.
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• A minimum of 2.5 GPA.
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• A basic understanding of IT troubleshooting, operating systems (macOS preferred), and core IT principles.
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• Familiarity with scripting or programming languages (e.g., Python, Bash, PowerShell) for tool development.
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• Strong analytical, problem-solving, and decision-making skills.
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• Excellent written and verbal communication abilities.
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• Detail-oriented with strong documentation skills.
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• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
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• Ability to work 10–20 hours a week.
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• Ability to pass a background check.
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• US Citizenship or Permanent Residency required.
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• Must reside in the Continental US, preferably within the state of Maryland.

Preferred Qualifications

• Qualified individuals living in HUBZone-certified areas are strongly encouraged to apply. To find out if you live in a HUBZone go to: https://maps.certify.sba.gov/hubzone/map#center=44.722800,-103.249700&zoom=4 .