Customer Marketing &amp Product Marketing Knowledge Intern

• lThe intern will support clear communication between Customer Experience, Product Management,
• Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing
• communications.

Key Responsibilities

•  Help align CX and Product Management teams by organizing customer feedback, product questions,
• and feature requests.
•  Draft and update customer communications through Intercom, email, in-app messaging, and help-
• center content.
•  Support product marketing materials such as product updates, FAQs, release notes, and customer
• education content.
•  Identify recurring customer questions and knowledge gaps, and recommend ways to improve
• communication and product adoption.
•  Maintain shared knowledge resources and provide concise summaries of customer insights to internal
• teams.