About The Role

Division: Client experience

Within the Client Integration Team we are looking for an enthusiastic colleague to join the Client Testing Team to take on this challenging client facing role. Your focus will be supporting clients on their testing with Euroclear communication platforms as dedicated Client testing coordinator.

Your Role

As Client Testing Coordinator , you will

coordinate and facilitate client testing requests related to clients Euroclear Bank Core activity
act as central liaison with internal and external clients during the whole testing process
coordinate the client connectivity, the client account set-up, the elaboration of the testing scenario until the successful completion of the Participant Acceptance Testing (PAT)

Your key objectives will be to

understand your client's testing needs and answer them in the best possible manner
build a consistent testing scenario listing all actions required to ensure a smooth testing phase (connectivity set-up, account creation, timing, explanations, …)
join conference calls with clients and account manager throughout the testing phase
coordinate and follow-up with a multiple of internal stakeholders both on Euroclear Bank and ESES side, CCP’s or any other potential external party as owner of the testing process linked to client or Project testing needs.
handle written and phone queries from our clients testing
identify and escalate any issues which may put our clients testing at risk

As Client Testing Coordinator, you like to deepen your knowledge on SWIFT ISO compliance and provide support on or validate SWIFT linked questions.
Joining the team comes along with the engagement in supporting Client Migrations.

As polyvalent team member you will be coached to

coordinate and facilitate migrations of Client assets on the Core platform (migrations in, out and internal)
act as central liaison both internally and with the clients during the whole migration process
be responsible for the final migration planning and the follow-up until overall migration delivery
ad hoc perform eligibility checks, continuous improvements and support on project related items like, paying agent service, T2 pre-funding

Your Profile

To be successful in this role, you should demonstrate

Good knowledge of Euroclear core services, particularly Settlement and/or Corporate Actions
A minimum of 3 years' experience within Euroclear Bank
A client-focused mindset
Strong organizational and time-management skills
Excellent written and verbal communication skills in English
Strong analytical, problem-solving and decision-making skills
Risk awareness
Team spirit and a collaborative approach
A proactive attitude
Knowledge of SWIFT ISO 15022 and ISO 20022 (an asset)

We offer

A challenging and dynamic work environment within the Client & Business Strategy division where you make the difference for our clients
Strong collaboration with international clients and internal stakeholders
End-to-end ownership and accountability of the client’s testing & migration process
An opportunity to broaden your Core expertise by touching a variety of day-to-day tasks
An opportunity to join a team that plays a crucial role in delivering a seamless client experience during one of the most important phases of the client lifecycle —testing and migration