Trust and Safety Associate - Organized Play

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com. And check out X (x.com/pokemon), LinkedIn (linkedin.com/company/Pokémon), YouTube (youtube.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: Organized Play Trust & Safety Associate

Job Summary: Work to support the Organized Play and Events teams to investigate and document reports and follow action items to ensure an inclusive environment while upholding the rules of compliance. In addition, you will assist with operational projects within the Compliance pillar and collaborate with Senior team members and Management to identify process improvements and new opportunities.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

Handle compliance requests across Play! Pokémon partner teams

Collate, summarize, and ensure action on post event evaluations and reports

Assist with managing respective CRM queues and emails, escalating for sensitive cases, when necessary, with recommendations

Conduct thorough investigations with accurate documentation and appropriate actions referencing current policies

Review and assess disciplinary appeals with proper follow-up

Collaborate with PR, Legal, and other stakeholders on highly sensitive reports

Collaborate with partner teams to evaluate and enhance Compliance tools and processes

Assist with presentations, create reports, and update training materials on Trust and Safety practices; facilitate meetings on content as needed

Contribute to Compliance related projects for the Play! Pokémon program as needed

Handle PII discreetly and securely in compliance with respective privacy laws

Travel and/or remote weekend support may be required for in-person events to manage live escalations as a Trust and Safety representative and to connect with regional markets and partners

Identify policy and guidelines optimizations to ensure operational excellence and alignment across all Trust and Safety pillars

Assist with documentation for internal workflows, be comfortable providing recommendations for improvements

Manage localization requests for the team

What you’ll bring

One (1) to three (3) years of professional experience in customer support, operations or a similar field

Experience with helpdesk support and/or end-user support

Strong attention to accuracy and detail

Ability to work in a team environment and the initiative to work independently

Growth mindset with a willingness to learn, drive, and collaborate on projects

Solutions oriented with a focus on driving results with data whenever possible

Strong organizational and time management skills. Must be able to prioritize and follow through on action items

Proficiency in Microsoft Office Suite. Familiarity with tools such as Zendesk and Salesforce is preferred

Experience with background check audits and/or applicant screening is a huge plus

Experience with current Play! Pokémon programs is a huge plus

All applicants are required to submit a cover letter (maximum one page) answering the following prompt: in your own words, why do you want to work on the Trust & Safety team for Organized Play, and what is your general philosophy/approach to trust and safety?

Base Salary Range: For this role, new hires generally start between $80,200 - $90,000 per year. The full range is $80,200 - $132,400 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-CK1 #LI-Hybrid

How you’ll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.

Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.

Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.

Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.

Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.

Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.

Company events that celebrate the spirit of Pokémon.

Competitive cash-based compensation programs.

100% employer-paid healthcare premiums for you.

Generous paid family leave.

Employer-paid life insurance.

Employer-paid long and short-term income protection insurance.

US Employees: 401k Employer Matching.

UK/IRE/MX Employees: Pension Employer Contributions.

Fitness reimbursement.

Commuter benefit.

LinkedIn learning.

Comprehensive relocation package for certain roles.

Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [email hidden — sign in].