About The Role

We are currently recruiting for a Senior Regional Manager to join our Total Facilities Management team at our Headquarters, located in DAFZA (Dubai Airport Freezone), Dubai.

Scope: To oversee and optimize the operations and service delivery of all hard and soft services contracts. This role involves strategic planning, budgeting, P&L delivery, resources management, Team management, asset management, mobilization & demobilizations. Ensuring the best possible FM services are delivered to client’s satisfaction, making sure 100% client retention and organic growth of revenue/portfolio in existing contracts.

Financial

Maintain contract profitability against sold margins.
Organic growth of existing accounts in terms of revenue and services.
Ensure profitability of the contracts is met as per the budget/targets, and drive improvement in financial performance by reviewing all expenses on materials, consumables, specialist subcontractors, accommodation, transportation, vehicles and various miscellaneous costs.
Optimization and cross-utilization of resources to improve the contract profitability.
Review and monitor budgets of overheads and cost of sales.
Continuous improvements on process or hard savings by implementing Lean Six Sigma practices.
Strategic Planning on resource management to effectively mobilize new contract wins.
Deliver and manage organic growth of account lead revenue.
Ad hoc management to make sure ad hoc targets are met.

Customer

Liaise with relevant stakeholders within the group, such as commercial, legal, procurement, finance, and HR as required.
Conduct Monthly, Quarterly meetings with clients to discuss deliverables and drive improvement in performance for all contracts.
Develop good working relationships with clients and hold regular client meetings to ensure the best FM services are delivered.
Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions.
Assist the bids and solutions team in bidding for new tenders and renewals of existing contracts.
Review and support of key tenders' solutions.
Staff performance reviews and succession planning.
Escalation Management on service quality and contractual issues raised by clients.

Process

Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.
Develop and monitor SLA, KPI’s and ensure that they are aligned to service delivery, client expectations, supplier expectation, service partners to achieve quality service delivery, effective supplier relationship management, and profitability.
Monitor and control execution of FM contracts, review the preventive and corrective maintenance programs, and supervise the implementation of employees through reviewing reports on contractual service delivery.
Oversee the FM contract soft service methodologies, SOPs aligned with the approved solution and contractual obligations.
Regular review of CAFM implementation and utilization contract-wise.

Innovation

Developing and submitting case studies to solutions team on implemented projects and contracts.
Review submission and implementation of Yearly roadmap to clients on value added services.
Implementation of Sustainable FM practices, services in line with SDG’s and client visions.
Identify and implement technological upgrades in cleaning.
Improve cleaning effectiveness by developing new cleaning methods and using different green products.
Continue to research market trends for new machinery and automation or clients and cleaning service delivery

Selection Criteria

Bachelor’s Degree.
Master’s Degree in Facilities Management is preferred.
Technical knowledge of FM standards and processes related to hard and soft services contracts.
Minimum of 15 years of experience or above in the management and service delivery of structured Total Facilities Management contracts, including hard and soft services, with at least 8 years or above experience in a managerial role overseeing multiple contracts within a soft services portfolio.
Proven experience managing a diverse range of facilities, including residential and commercial properties, warehouses, retail facilities, banking institutions, royal palaces, data centers, shopping malls, universities, schools, master communities, and similar environments.
Strong understanding of commercial management and contractual P&L responsibilities.
Possession of a valid driving license is mandatory.
Strong proficiency in MS Word, Excel, and PowerPoint, along with excellent report-writing skills.
Strong analytical, communication, and interpersonal skills.
Demonstrated experience in managing and delivering multiple FM contracts.
Familiarity with Power BI dashboards and reporting tools.
Strong organizational capabilities and strategic planning skills.
In-depth knowledge of health and safety regulations and industry best practices within cleaning operations.