Customer Service Officer (Outsource)

Role Purpose

• Deliver Excellent customer service in accordance with agreed standards
• Key Accountabilities of the role

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.

Results Required

• Ensure customer queries are resolved with agreed TAT.
• Positive customer feedback.
• Deliver professionalism when dealing other departments.

Specialist Skills / Technical Knowledge Required for this role

• Display flexibility in dealing with other team members.
• Good data processing skills.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent Decision-making skills.

Previous experience required (if any)

• Previous banking experience in similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset product.
• In depth understanding of the internal process, procedures and internal systems.