About The Role

Main Purpose

Provide high-quality housing and support services to help people sustain tenancies, develop independence, and achieve personal goals.

Key Responsibilities

Support people with moving in and out of accommodation.
Deliver person-centred support plans, achieving agreed outcomes within set timescales.
Build service users’ skills, confidence, and independence.
Work with partner agencies to enhance service delivery.
Support a safe, clean, and well-maintained living environment.
Provide guidance on independent living skills, budgeting, and maximising income.
Assist with benefit claims and rent payments.
Ensure people understand and comply with occupancy agreements.
Monitor property use, occupancy, and utilities; address issues promptly.
Identify and respond to non-compliance, escalating serious concerns.
Carry out, record, and review risk assessments and support plans.
Support conflict resolution between people and neighbours.
Assist with activities that promote engagement and development.
Maintain accurate records in line with audit and confidentiality requirements.
Build effective relationships with external organisations.
Participate in 7 day rotas with other team members to ensure people are supported at weekends.

General Duties

Attend training, team meetings, and supervision.
Follow Health and Safety requirements and all organisational policies.
Undertake additional duties as required by senior management.

Person Specification

Strong knowledge of the welfare benefits system.
Experience in risk assessment and support planning.
Experience working with vulnerable adults/supported living.
Understanding of relevant legislation.
Experience working with Local Authorities and health/social care professionals.
Health and Social Care qualification (desirable).

Core Competencies

Customer Focus (Critical)
Integrity (Critical)
Team Working (Critical)
Confidence & Judgement (Very Important)
Communication & Influence (Very Important)
Planning & Organising (Important)
Technical Skills (Important)

Additional Information

Enhanced DBS required
2 Employment References (most recent/current employer & any other previous employer)

What We Offer

Annual Leave

28 days + bank holidays
Increasing to 33 days with service

Benefits include

Career development and structured training
Mileage reimbursement
Westfield Health & financial wellbeing support
Blue Light Card eligibility
4% employer pension contribution
A supportive, inclusive workplace culture

Please note, we do not offer sponsorship for overseas workers, applicants requiring this will not be considered.

Our Commitment to Inclusion

We are proud to be an Equal Opportunities and Disability Confident employer . We actively encourage applications from people of all backgrounds, especially those underrepresented in the workforce and individuals with lived experience. If you need any adjustments during the application process, please contact us.

Enquiries: [email hidden]