About The Role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do

Our Property

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy

We offer a very competitive salary and generous benefits including

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with Company Match
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal

Position Overview

South Seas Resort is seeking an energetic, personable, and guest-focused to join the team at Tarpon Tiki Bar , the lively outdoor bar located within the Bayview Pool Complex. This full-time position is responsible for delivering exceptional guest service while preparing handcrafted cocktails, specialty beverages, and classic drinks in a fun, fast-paced resort environment.

The ideal candidate thrives in an outdoor setting, enjoys building connections with guests, and takes pride in creating memorable vacation experiences through outstanding hospitality. This position primarily supports Tarpon Tiki Bar but offers opportunities to cross-train and work in other restaurants and bars throughout South Seas Resort.

Rate of Pay: Full-Time, $12.00 per hour plus tips

Essential Responsibilities

Guest Service

Welcome guests with a warm, friendly, and engaging attitude that reflects South Seas' commitment to exceptional hospitality.
Build rapport with guests by providing personalized, attentive service throughout their visit.
Accurately take beverage and food orders while making recommendations to enhance the guest experience.
Verify guest age and ensure responsible alcohol service in accordance with Florida laws and company policies.
Resolve guest concerns professionally while creating a positive and memorable experience.

Beverage Preparation

Prepare and serve a variety of classic cocktails, craft cocktails, signature drinks, frozen beverages, beer, wine, and non-alcoholic beverages according to established recipes and presentation standards.
Demonstrate creativity and consistency when preparing specialty cocktails.
Maintain beverage quality while working efficiently during high-volume service periods.
Recommend featured cocktails, premium spirits, wines, and beers to increase guest satisfaction and sales.
Ensure all beverages are presented according to South Seas standards.

Bar Operations

Maintain a clean, organized, and fully stocked bar throughout each shift.
Restock liquor, beer, wine, mixers, garnishes, glassware, ice, and supplies as needed.
Accurately process guest transactions using the POS system.
Follow all cash handling procedures and reconcile transactions accurately.
Assist with opening and closing duties, including cleaning, stocking, and securing bar equipment.

Outdoor Pool Bar Operations

Work comfortably in an outdoor environment, including exposure to Florida heat, humidity, sun, wind, and changing weather conditions.
Maintain the cleanliness and appearance of the outdoor bar, guest seating, and service areas.
Ensure the bar remains fully stocked and guest-ready throughout operating hours.
Maintain a sense of urgency while delivering outstanding service during busy poolside operations.

Teamwork

Collaborate with Servers, Food Runners, Culinary, Recreation, and other Food & Beverage team members to provide seamless service.
Support operations in other South Seas restaurants, bars, and special events as business demands require.
Maintain a positive, professional, and team-oriented attitude while contributing to a collaborative work environment.
Participate in ongoing training and maintain South Seas service standards.

Safety & Compliance

Adhere to all health, sanitation, and food safety standards.
Follow responsible alcohol service guidelines and company policies.
Maintain compliance with all resort safety procedures and emergency protocols.
Report equipment issues or safety concerns promptly.

What are we looking for?

Qualifications

Minimum one year of bartending experience in a restaurant, resort, hotel, or high-volume bar preferred.
Experience preparing craft cocktails, signature beverages, and premium spirits is strongly preferred.
Outstanding interpersonal, communication, and guest service skills.
Naturally personable with the ability to engage guests and create memorable experiences.
Previous experience in an outdoor bar, pool bar, or resort environment is highly desirable.
Strong knowledge of beer, wine, spirits, and cocktail preparation.
Experience using POS systems and handling cash transactions.
Valid driver's license required.
Food Handler and Responsible Vendor certifications preferred or ability to obtain upon hire.
Must be available to work a flexible schedule including days, evenings, weekends, and holidays.
Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation

$12.00 -

$12.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.