About The Role

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Key Job Functions

Prepare specialty beverages according to Starbucks and Sonesta standards
Prepare a la carte food according to Sonesta standards
Operate POS cash register according to Sonesta standards
Deliver orders to tables according to Sonesta standards
Maintain overall cleanliness and sanitation of work area and seating area
Provide excellent service to our clientele
Participate in departmental meetings
Deliver positive, engaging service to our guests
You will be excited and engaged in taking care of our guests, creating lasting memories and welcoming guests like family.

You will consistently deliver our brand pillars by

Being positive, personal, and real
Embracing our local area, sharing insights
Creating lasting memories
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity

Commit

Be Authentic and Real

Communicate Openly, Honesty and Clearly

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

What you’ll be doing

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to multi-task and work in a fast-paced environment
Willingness to be flexible and work both the front of house and the café kitchen
Track record of delivering exceptional guest or client experience
Appropriate professional appearance and demeanor
Experience in coffee shop environments strongly desired
Ability to communicate, both verbally and written, effectively with guests, vendors, and co-workers

Go Beyond @SonestaHotels

WHO WE ARE?

We are an organization made up of people, thoughts, and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Anticipated Pay Range & Additional Job Information

Pay ranges from $22 - $22.50, e base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the
Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.