About The Role

HOST

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

AUGUST 2018

LOCATION

Hard Rock Cafe

POSITION TITLE

Host

REPORTS TO

Department Manager and/or General Manager

DIRECT REPORTS

None

DATE CREATED

28/8/2018

POSITION SUMMARY

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

 Opening doors, where applicable.
 Welcoming and thanking guests.
 Answering questions - accurately and politely.
 Maintaining a clean and organized waiting area.
 Answering the phone.
 Directing guests to areas & restrooms.
 Providing security for co-workers, guests and celebrities.
 Assisting servers, bussers and managers.
 Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
 Assuring the complete satisfaction of each and every guest.
 Creating memorable experiences.
 Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 High School diploma or equivalent.

SKILLS

 Remaining calm in a hectic, fast-paced atmosphere.
 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
 Displaying a positive and outwardly friendly attitude toward guests and co-workers.

HARD ROCK INTERNATIONAL JOB DESCRIPTION: HOST

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

AUGUST 2018

PHYSICAL DEMANDS

 Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
 Ability to sit for extended periods of time.
 Ability to make repeating movements of the arms, hands, and wrists.
 Ability to express or exchange ideas verbally and perceive sound by ear.
 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
 Ability to turn or twist body parts in a circular motion.
 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
 Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

 Must be the minimum legal age to be employed
 Maintaining a well-groomed appearance (“having a plan”).
 Following all uniform guidelines.
 Practicing all general safety & sanitation standards.
 Recycling products, where possible.
 Maintaining HRC’s 5 core Values and Mission Statement.
 This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.