About The Role

ABOUT THE ROLE

This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You'll drive adoption, expansion, and long-term satisfaction — making a direct impact on retention and revenue as the company scales its go-to-market motion.

WHAT YOU'LL DO

Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
Run regular review, discovery, and upsell conversations to expand use cases and grow account value.
Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis.
Ensure smooth onboarding and sustained product adoption to maximize retention.
Collect structured market and customer feedback and relay it to Product and GTM teams.
Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
Conduct regular touchpoints and QBRs to proactively drive customer success.
Collaborate cross-functionally with Customer Success, Product, and Marketing for aligned account plans.
Help shape the company's account management and expansion playbook as the team grows.

WHAT WE'RE LOOKING FOR

At least 1 year of experience in B2B SaaS sales, account management, or customer success — startup or scale-up background is a strong plus.
Proven track record in upselling, renewals, or driving expansion revenue within existing accounts.
Strong product and technical acumen with a genuine affinity for AI/ML technologies.
Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and rigorous pipeline hygiene.
Structured working style, ownership mindset, and a sharp customer focus.
Native-level German fluency — comfortable leading calls, reviews, and demos entirely in German.
Willingness to work on-site in Vienna (hybrid flexibility available).