About The Role

ABOUT THE ROLE

As the first Customer Success Manager, you'll own the full customer journey — from onboarding through expansion — ensuring every customer gets lasting value from an AI-powered B2B SaaS platform. Working closely with product, sales, and engineering, you'll be a key driver of retention, adoption, and growth at an early-stage startup where your work directly shapes the product and company trajectory.

WHAT YOU'LL DO

Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion.
Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships.
Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement.
Run workshops and training sessions to accelerate product adoption and share best practices.
Translate customer feedback into actionable product insights and help shape the roadmap.
Help customers unlock measurable efficiency gains and support them through key business decisions.
Manage accounts to drive retention, upsell, and long-term strategic partnerships.
Collaborate cross-functionally with product, sales, and engineering to ensure customer needs inform development priorities.

WHAT WE'RE LOOKING FOR

1+ years of experience in customer success, account management, or client-facing roles in SaaS or B2B environments.
Confident communicator able to engage with C-level stakeholders and build trusted, lasting relationships.
Proven experience delivering customer onboarding, training sessions, and workshops to drive product adoption.
Strong analytical and problem-solving mindset — able to understand and communicate complex topics clearly.
Proactive, empathetic, and motivated to build in a fast-moving startup environment.
Background or interest in construction, supply chain, or the trades is a plus.
Native German and fluent English — both are essential for daily customer-facing communication.
Willingness to travel occasionally for customer visits.