About The Role

ABOUT THE ROLE

This is a hands-on Community Lead role at an early-stage ambient AI startup, reporting directly to the GM. You'll own the community end-to-end — from onboarding new users to turning power users into genuine evangelists — and serve as a critical bridge between the community and cross-functional product, R&D, and hardware teams.

WHAT YOU'LL DO

Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
Design and test concrete mechanics — recognition systems, referral programs, early access tiers — that convert power users into active advocates.
Mobilize the community around high-impact moments such as product launches, user research initiatives, and marketing pushes.
Gather and synthesize community feedback into actionable product signal for R&D and product teams.
Plan and coordinate in-person events and activations that deepen community bonds.
Collaborate across time zones with distributed hardware and supply-chain teams to keep community insights flowing into the roadmap.
Define your own scope and make independent operational calls — there is no pre-built playbook.

WHAT WE'RE LOOKING FOR

2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
Proven track record designing and testing community mechanics that convert power users into advocates (not just hoping it happens organically).
Experience mobilizing communities for specific campaigns and coordinating across Growth, Marketing, and Product teams.
Hands-on platform management experience — Discord, Reddit, X/Twitter, or similar — including moderation, engagement strategy, and feedback collection.
Comfortable operating independently, resolving community issues, and defining scope without pre-existing frameworks.
Experience turning user feedback into actionable product insights and demonstrating community impact on retention or engagement metrics.
Track record coordinating in-person community events or activations.
Mandarin fluency or other multilingual capability is a strong plus given cross-timezone collaboration with international teams.