About The Role

We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform.

This role is suitable for both Junior and Middle-level candidates, depending on experience. You will work closely with customers and internal technical teams to troubleshoot issues, answer technical questions, and ensure a smooth user experience.

RESPONSIBILITIES

Provide technical support to customers via email, chat, and other communication channels.
Troubleshoot and resolve technical issues related to the platform.
Investigate reported problems and identify possible causes.
Escalate complex technical issues to development or engineering teams.
Document support requests, solutions, and recurring issues.
Assist customers with platform functionality and basic troubleshooting.
Monitor support tickets and ensure timely resolution.
Work with Product and Engineering teams to communicate customer feedback and recurring issues.
Contribute to internal support documentation and knowledge bases.

REQUIREMENTS

JUNIOR LEVEL

1+ year of experience in technical support, IT support, customer support, or a related role.
Basic understanding of software applications and troubleshooting.
Comfortable working with web-based platforms and business software.
Strong problem-solving and communication skills.
Ability to explain technical information in a clear and simple way.
Good organizational skills and attention to detail.
Good English communication skills.

MIDDLE LEVEL

3+ years of experience in technical support or a similar role.
Strong troubleshooting and problem-solving skills.
Experience supporting SaaS or web-based applications.
Ability to investigate technical issues and work with engineering teams on resolution.
Familiarity with APIs, logs, databases, or basic SQL is a plus.
Experience working with ticketing and support platforms.
Good English communication skills.

NICE TO HAVE

Experience with tools such as Zendesk, Intercom, Jira, or similar.
Basic knowledge of APIs and Postman.
Familiarity with SQL and database concepts.
Experience supporting SaaS, healthcare, or technology products.
Understanding of data privacy and security principles.

COMPENSATION

$55,000 - $75,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.