Account Manager, Delaware/Maryland

Join our team as an Account Manager where you'll be the strategic bridge between healthcare practices and Aledade, driving success in value-based care contracts while directly impacting practice performance and revenue outcomes. You'll collaborate closely with health systems to align priorities and initiatives, ensuring both partners achieve their performance goals while advancing the shared mission of improving patient care through innovative value-based care models. This dynamic role offers the opportunity to build meaningful relationships with healthcare leaders while playing a crucial part in transforming how practices deliver and measure success in patient care.

This role will be in support of our Louisville-based health system partner with travel expectations around 25% in the local & metro Louisville, Kentucky areas.

Please note: candidates need to be residing in Kentucky to be considered.

Primary Duties

• Performance Management: Own the account relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
• Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
• Develop project plans to ensure key organizational objectives are achieved.
• Workflow and Staff Coaching: Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Cirriculum) on processes and technologies. Provide continual assessment of practice’s and staff’s training needs.
• Provide contract goals and current performance at the organizational, site and/or provider levels to ensure aligned understanding of VBC contracts goals and objectives. Communicate outcomes oriented overviews of performance initiatives to convey organizational impact.
• Relationship Management: Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.
• ACO Operations: Coordinate with internal and external stakeholders to develop recurring executive-facing presentations and memos as needed.
• This may include data regarding practice performance, financial outcomes/projections, and contract terms at the practice and ACO level to external executives.
• Advise central leadership by proactively surfacing hearts of the problem to practice performance.
• Adapt to evolving organizational needs and priorities by taking on additional duties as necessary.

Minimum Qualifications

• 5 years of experience with executive level communication - written and verbal
• Demonstrated knowledge of value based care contracts across all patient types
• Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
• Ability to be at an onsite location anticipated 2-3 days a week in Maryland and Delaware (subject to practice needs).

Preferred KSA's

• Graduate of an accredited college or university in nursing, social work, health technology or information technology-related programs.
• 8 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
• Excellent organizational and project management skills, and team-building skills.
• Familiarity with process mapping and work-flow analysis tools.
• Advanced PowerPoint/slides, Excel/sheets, and other data visualization skills and willingness to learn additional software applications.

Physical Requirements

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
• Ability to travel approximately 40% across the year within Delaware & Maryland.