About The Role

We are looking for a detail-oriented and customer-focused Customer Service Specialist to support our clients in the automotive sector. You’ll manage inquiries, orders, and support requests with professionalism and efficiency, helping to strengthen long-term relationships.

Key Responsibilities

Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support.
Accurately process and monitor customer orders, ensuring timely fulfillment and communication.
Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence.
Maintain a strong understanding of our automotive product portfolio and service offerings.
Track and follow up on backorders, returns, and warranty claims.
Identify and suggest improvements to enhance customer experience and operational efficiency.
Maintain accurate records of customer interactions and transactions using CRM tools.
Prepare reports and insights on customer service performance and trends.

Qualifications & Experience

Previous experience in a customer service or sales support role within a B2B environment.
Experience in the automotive industry is preferred .
Strong working knowledge of CRM (SAP preferred) systems and Microsoft Office Suite.
Fluent English – both written and verbal communication is essential.
Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data analysis)
Excellent interpersonal and problem-solving skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
A team player with a proactive and professional approach.

Your Background

Solid knowledge of accounting standards
Relevant experience min. 3 years
Very good knowledge of English
Working knowledge of MS Office (Excel), SAP
Interpersonal and communication skills
Independence, time management, curiosity

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv

Private health care (Signal Iduna) and Life insurance for you and your beloved ones
Well-Being Program that includes regular webinars, workshops, and networking events
Access to sports groups and Multisport card
Hybrid work (min. 47 days/yr of remote work, flexible working hours)
Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)

Apply today, and together let’s change tomorrow!