Support Enginer ( Brasil- Sao Paulo)

We are seeking a Field Services Technician / Onsite Support Technician with 1 to 3 years of experience in IT support and service delivery to provide high-quality technical assistance to end users at our client site in São Paulo, Brazil .

The successful candidate will be responsible for installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, peripherals, and software applications. Responsibilities include providing deskside support, break/fix services, hardware refreshes, data migrations, software installations, and incident resolution while ensuring compliance with established service level agreements (SLAs).

The technician will manage support tickets, communicate effectively with end users, coordinate with vendors and Level 3 support teams, and provide hands-and-feet support for network, voice, server, printer, and audiovisual equipment. The role also involves supporting IT-related events, disaster recovery activities, and on-call support when required.

Additionally, the candidate should have experience with Windows operating systems, Microsoft Office, VPNs, network and local printing, and mobile device support. Knowledge of IP telephony and basic network infrastructure is highly desirable, including phone installations, cable testing, patch panel work, and coordination with telecommunications providers.