About The Role

The Dispatcher plays a critical role in daily operations by managing route schedules, coordinating driver activities, and serving as the primary bridge between customers, operations, and support teams. This role ensures high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues.

What We Offer

Competitive hourly wage
100% company-paid benefits (no out-of-pocket premiums)
Employee & Family Assistance Program (EFAP)
RRSP matching program
Fair vacation practices
Career development opportunities
Supportive and inclusive work environment

Key Responsibilities

Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities. Partner with routing specialists to continuously refine daily routes.
Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity.
Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur.
Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities.
Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms.

Qualifications & Competencies

Experience: 1–2 years in transportation, dispatch, logistics, or call-center customer service.
Education: High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset.
Communication: Exceptional verbal and written communication skills across phone, email, and two-way radio channels.
Core Abilities: Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment.
Flexibility: Willingness to work extended hours, including occasional weekends, as operational needs dictate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.