Benefits Administrator

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Position Overview

The Benefits Administrator serves as the centralized, day-to-day owner of Stord's employee benefits programs, including leave administration, retirement, HSA, COBRA, LegalShield, pet insurance, and benefits billing reconciliation. This role ensures employees receive accurate, timely, and compliant benefits support, and serves as the primary point of contact for benefits inquiries, life events, and vendor escalations across Workday, ADP, and benefits platforms.

This is an individual-contributor role reporting to the Senior Payroll & Benefits Lead, created to consolidate benefits administration under a single dedicated owner rather than distributing it across the broader Payroll & Benefits team.

Key Responsibilities

Benefits Program Administration

• Administer leave of absence programs (FMLA and state leave programs) from intake through return-to-work
• Own full-cycle 401(k) administration, including eligibility, contributions, and compliance support
• Manage HSA administration, including plan integration and contribution reconciliation
• Administer COBRA continuation coverage and respond to employee inquiries
• Own LegalShield and pet insurance program administration
• Process Evidence of Insurability (EOI) requests and other life-event-driven benefit changes

Benefits Billing & Vendor Management

• Complete monthly benefits billing reconciliation, including vendor invoice submission (Coupa) and Finance coordination
• Manage day-to-day vendor relationships and monitor service delivery across benefit programs
• Support vendor implementations and renewals as needed

Employee Service & Life Events

• Serve as the primary point of contact for employee benefits inquiries, claims assistance, and vendor escalations
• Support employees through enrollments, qualifying life events, and benefit changes
• Maintain confidentiality and handle sensitive employee information with discretion

Compliance, Audits & Reporting

• Maintain compliance with ERISA, ACA, HIPAA, COBRA, IRS, and Department of Labor requirements, as well as applicable state leave laws
• Support audits, prepare compliance reporting, and maintain accurate benefits records
• Monitor benefit eligibility and premium deduction accuracy in partnership with the Payroll team

Open Enrollment Support

• Support Open Enrollment planning and execution alongside the Senior Payroll & Benefits Lead
• Assist with employee communications and data readiness during Open Enrollment

Documentation & Recordkeeping

• Maintain organized, accurate, and auditable records across all benefit programs
• Track recurring requests, exceptions, and escalations
• Support improvements to documentation, SOPs, checklists, and tracking tools

Additional Responsibilities

• Participate in special projects, process improvements, and cross-functional initiatives as needed
• Travel as needed for work-related assignments, including Open Enrollment events and onsite team meetings
• Perform other related duties as assigned to support evolving business and compliance needs

Required Skills & Competencies

• 2–4 years of progressive Benefits Administration experience
• Multi-state benefits administration experience
• Experience administering self-funded medical plans
• 401(k) administration experience
• Leave administration experience (FMLA and state leave programs)
• HRIS experience; Workday strongly preferred
• Vendor management experience
• Strong working knowledge of federal and state benefit compliance requirements

Preferred Experience

• CEBS or CBP certification
• Experience supporting high-growth organizations
• Acquisition and integration experience
• Exposure to Canadian and/or UK benefit programs
• Experience implementing leave management technology
• Experience with vendor invoicing or AP platforms (e.g., Coupa)

Career Path / Growth

This role provides exposure to

• Multi-country benefits strategy
• Vendor negotiation and plan design
• Total Rewards program management
• Compliance governance across multiple jurisdictions

Potential growth paths include

• Senior Benefits Administrator
• Benefits Manager