About The Role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Supervise, train and inspect the performance of assigned Guest Room Attendants and Floor Housepersons, ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests.

Qualifications

Prior experience as a Guest Room Attendant.
Ability to compute accurate mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests/visitors, management and coworkers to their understanding, both in person and by telephone. • Ability to provide legible communication and directions. • Knowledge of proper chemical handling.