About The Role

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers
and each other by sharing our passion and love for UGG. We’re driven by a clear
mission: to bring the UGG brand to life through every interaction and evolve industry
ideas by delivering experiences our customers’ desire. As a member of the Deckers
Family, you represent our brands and deliver unique, personalized shopping
experiences.

Description

As an UGG Sales Associate, you create personalized shopping experiences for our
customers that drive brand loyalty. You understand the importance our modeling our
Service Training Program and you greet customers promptly and courteously as they
enter the store. You ensure that all customer questions are addressed accurately
and responded to before they leave. You provide exceptional service from start to
finish, including effectively communicating our return policy. You maintain a
positive, cheerful attitude with customers and team members and promote the store
and brand image in all interactions including adhering to a dress code. You provide
exceptional customer service to both our in-store customers and those who call on
the phone.

Core Competencies

 Ensure the highest level of customer service possible
 Prioritise brand and product knowledge training in customer interactions
 Communicate effectively with customers, team members, management, and
corporate stakeholders
 Contribute to a team and cooperate to achieve goals
 Multi-task in a fast-paced environment
 Respond to problem situations with professionalism

Who You Are

 A natural communicator who conveys the UGG and Deckers Brands vision and
mission
 A motivated team player and self-starter
 You have a problem solving mindset and approach challenges with agility

We Would Love to Hear From People With

 Previous Retail experience is a plus

What We Will Give You

 Extras, perks & volunteering opportunities - Being a valued member of the
UGG and Deckers Brands team means more than just a paycheck. From
generous discounts to community-based programs, we offer a variety of cool
extras.
 Growth and Development; Deckers Brands was built on the idea of pursuing
passion. That’s why we offer extensive opportunities and support for
personal and professional development including a Global Mentorship

Program

 Uniform Allowance
 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30%
instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal
opportunity employer and our employees are people with different strengths,
experiences and backgrounds who share a passion for our brands. We welcome
qualified applicants embracing their race, color, religion, sex, sexual orientation,
gender identity, gender expression, national origin, age, military or veteran status,
mental or physical disability, medical condition and all of the other beautiful parts
of your identity.
#DeckersEMEA