ITSM/Service Transition Management- Transition Management- Senior Associate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

Additional Job Description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Management Senior Associate, you will play a pivotal role in our Managed Services team, focusing on transitioning and managing services to support clients in streamlining operations and enhancing efficiency. Within our Technology Consulting practice, you will leverage your skills in project management, technology, and process optimization to deliver exceptional services to our clients. Your work will involve continuous improvement and optimization of managed services processes, tools, and services.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality outcomes. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow.

In this role at PwC Acceleration Center India, you will focus on managing delivery teams, programs, and performance, while mitigating delivery risks. Your contributions will be integral to the success of our clients and the continuous evolution of our managed services offerings.

Responsibilities

• Managing transition and delivery of managed services to streamline operations and improve efficiency
• Experience in F&A Transitions (AP, AR, O2C, P2P, R2R, FP&A etc.)

• -Understanding of Operating Models for Managed Services/Shared Services
• -Process Mapping and Re-engineering
• -Leading project management initiatives to optimize processes and tools for client engagement
• -Analyzing and analytical thinking to break down complex concepts and inform strategic decisions

• Developing and implementing automation frameworks to enhance service delivery and reduce costs
• Engaging stakeholders to identify needs and align service offerings with business objectives
• Planning and executing continuous process improvement strategies to drive performance enhancements
• Documenting risks and developing mitigation plans to manage delivery risks effectively
• Building meaningful client connections to foster long-term relationships and support business growth
• Mentoring junior team members to enhance their skills and contribute to high-quality service delivery
• Upholding professional and technical standards in alignment with firm guidelines and code of conduct

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Excelling in active listening and analytical thinking
• Designing and developing automation frameworks
• Managing budgets and business process automation
• Planning deliverables and engaging stakeholders
• Improving processes and optimizing project delivery
• Navigating complex managed services environments
• Anticipating team and client needs effectively

Travel Requirements

Not Specified

Job Posting End Date