Assistant Manager, Collections

{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Manager, Collections","description":"\u003Cp\u003E\u003Cstrong\u003EAbout Grab and Our Workplace\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EGrab is Southeast Asia\u0027s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\u0027ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EGet to Know the Team\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe Collections team is a new team responsible for handling the recovery of repayment obligations post disbursal. We protect portfolios and keeping good relationships with customers/partners.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EGet to Know the Role \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAs the Team Leader for the MY \u0026amp; SG collection team, you\u0027ll foster client relationships, manage loan commitments, follow our policy, and handle loan default inquiries.\u003C/li\u003E\u003Cli\u003EYou will lead agents, collaborate with external agencies, aim to meet set OKRs, and comply with standards. You\u0027ll pioneer new procedures, boost collaboration and productivity.\u003C/li\u003E\u003Cli\u003EYou will report to the \u003Cstrong\u003EHead of Lending Collections and be based in Petaling Jaya, working onsite.\u003C/strong\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EThe Critical Tasks You Will Perform\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EYou will manage the daily operations of the MY and SG collections team, ensuring efficient resolution of customer accounts promptly.\u003C/li\u003E\u003Cli\u003EYou will develop and implement strategies to improve collections processes, reduce bad debt, and increase repayment rate.\u003C/li\u003E\u003Cli\u003EYou will collaborate with multiple teams to resolve issues affecting collections performance.\u003C/li\u003E\u003Cli\u003EYou will analyse data to identify trends, opportunities, and challenges, and develop relevant recommendations.\u003C/li\u003E\u003Cli\u003EYou will ensure internal and external compliance with regulatory requirements, industry standards, and company policies.\u003C/li\u003E\u003Cli\u003EYou will manage budgets, forecasts, and resource allocation plans to support collections operations.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWhat Essential Skills You Will Need\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EYou have 3\u002B years of experience in a collections role.\u003C/li\u003E\u003Cli\u003EYou have experienced in Corporate/SME banking, Fintech, or e-Commerce and have led a team of 8-15 collection agents.\u003C/li\u003E\u003Cli\u003EKnowledge about Corporate/SME banking credit and collection policies is necessary.\u003C/li\u003E\u003Cli\u003EYou are a team player and be able to suggest innovations that Collections can adopt.\u003C/li\u003E\u003Cli\u003EYou have curiosity for learning and able to implement process improvements.\u003C/li\u003E\u003Cli\u003EYou have strong command in data storytelling and experience presenting insights to management.\u003C/li\u003E\u003Cli\u003EProficiency spoken in \u003Cstrong\u003EMandarin and English\u003C/strong\u003E is required to support Mandarin-speaking interactions.\u003C/li\u003E\u003Cli\u003ENo Accounting certificate, like CPA is required.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ELife at Grab\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EWe care about your well-being at Grab, here are some of the global benefits we offer:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EWe have your back with \u003Cstrong\u003ETerm Life Insurance \u003C/strong\u003Eand comprehensive \u003Cstrong\u003EMedical Insurance.\u003C/strong\u003E\u003C/li\u003E\u003Cli\u003EWith \u003Cstrong\u003EGrabFlex, \u003C/strong\u003Ecreate a benefits package that suits your needs and aspirations.\u003C/li\u003E\u003Cli\u003ECelebrate moments that matter in life with loved ones through \u003Cstrong\u003EParental\u003C/strong\u003E and \u003Cstrong\u003EBirthday leave\u003C/strong\u003E, and give back to your communities through \u003Cstrong\u003ELove-all-Serve-all (LASA)\u003C/strong\u003E volunteering leave\u003C/li\u003E\u003Cli\u003EWe have a confidential \u003Cstrong\u003EGrabber Assistance Programme\u003C/strong\u003E to guide and uplift you and your loved ones through life\u0027s challenges.\u003C/li\u003E\u003Cli\u003EBalancing personal commitments and life\u0027s demands are made easier with our FlexWork arrangements such as differentiated hours\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWhat We Stand For At Grab\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.\u003C/p\u003E","identifier":"REF5222V","mainEntityOfPage":"https://www.grab.careers/en/jobs/744000126257344/assistant-manager-collections/","url":"https://www.grab.careers/en/jobs/744000126257344/assistant-manager-collections/","datePosted":"2026-05-13","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Grab","url":"https://www.grab.com/sg/","logo":"https://www.grab.careers/images/logo.svg"},"industry":"Financial Services","jobLocation":{"@type":"Place","name":"Petaling Jaya","address":{"@type":"PostalAddress","name":"Petaling Jaya","addressCountry":"Malaysia","addressLocality":"Petaling Jaya","streetAddress":"First Avenue"}}}