IT Specialist

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the Role

We are looking for a reliable and skilled IT Specialist to support the daily technology operations. This role is ideal for someone with hands-on experience in IT support who enjoys solving technical issues and ensuring smooth business operations.

Key Responsibilities

• Provide technical support for hotel staff and management.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot hardware, software, and network issues.
• Maintain Wi-Fi, internet connectivity, and network infrastructure.
• Support hotel management systems (PMS), POS systems, and office applications.
• Manage user accounts, email, and basic cybersecurity practices.
• Coordinate with external IT vendors when necessary.
• Perform regular system maintenance and backups.

Requirements

• Experience in IT support, system administration, or a related field.
• Knowledge of Windows operating systems, networking, and Microsoft Office.
• Basic understanding of hotel systems (PMS/POS) is an advantage.
• Strong troubleshooting and communication skills.
• Ability to work independently and respond to urgent technical issues.
• English communication skills required. Japanese language skills are a plus.

Working Hours

• Part-time (approximately 2–4 days per week or as required)
• Flexible schedule based on hotel operational needs

Benefits

• Competitive hourly wage
• Flexible working hours
• Friendly and international working environment
• Opportunity for long-term cooperation