IT Desktop Support Engineer

• Perform End User Support – Client Management - Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in Tech Refresh project
• Perform follow-up with vendor on replacement of hardware. - Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports to manager in a timely manner.

Requirements

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Preferably with 2 or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Willing to work in Singapore

• Interested candidates may apply directly to [email hidden — sign in] cc [email hidden — sign in] for immediate processing of your application.
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