About The Role

Start: ASAP

Level: Head of Engineering / Engineering Director
Hybrid: 3 days a week onsite in Paddington

The Role

We are looking for a senior engineering leader to provide technical and delivery oversight across two key areas: Contact Centre Transformation and Personalisation .

This is an interim cover role for a few months, focused on providing stability, supporting the engineering teams and two new Engineering Managers, maintaining delivery momentum, and ensuring a smooth handover to the permanent replacement.

There is no line management responsibility .

Requirements

Key Responsibilities

Provide senior technical leadership across Contact Centre Transformation and Personalisation.
Quickly understand the technology landscape, programmes, teams, suppliers and key risks.
Provide technical oversight across a complex, third-party and partner-led delivery environment.
Support two new Engineering Managers, providing senior-level guidance and air cover.
Maintain delivery momentum, resolve technical blockers and manage dependencies.
Ensure technical decisions and engineering direction remain aligned to business and customer objectives.
Work closely with product, architecture, delivery and external partners.
Prepare a clear and effective handover for the permanent engineering leader.

About You

Head of Engineering / Engineering Director-level experience.
Strong track record leading engineering in complex digital environments.
Able to get up to speed quickly and operate effectively in an interim capacity.
Strong technical judgement and stakeholder management skills.
Comfortable working across internal teams, third parties and large delivery partners.
Pragmatic, confident and delivery-focused.
Experience in large-scale retail or similarly complex customer environments would be advantageous.

Benefits

Competitive Rates
Flexible working arrangements
Opportunities for professional development and career advancement within a global company
A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
The chance to work on cutting-edge projects that are transforming the industry
Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.