About The Role

This is NOT a HR Generalist opening.

We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands-on role where you will be the "face" of training for our frontline teams. You will spend approximately 40% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 60% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

Drive Holistic Onboarding: Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration.
Facilitation & Brand Excellence: Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.
Manage Specialized Learning Portals: Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.
Coordinate Mandatory Compliance: Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.
In-Store Coaching: Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors.
L&D Operations & Process Improvement: Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.
Data-Driven Reporting: Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.
Shape Company Culture: Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.
Ad-hoc Support: Assist with broader HR initiatives and general affairs projects as assigned by management.

Why you should be interested

The World's Leading Stage: Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub.
Diverse Scope of Impact: From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
Strategic Contribution: Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
Global Brand Visibility: Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge.

Requirements

Degree or diploma in Human Resources, Training & Development, or related field.
Demonstrated training and facilitation experience: Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
Proactive & Detail-Oriented: Ability to review processes/SOPs and identify opportunities for improvement.
Communication Skills: Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
Analytical and details oriented
This role is primarily based in our Tmapines HQ Office with ad-hoc visit to our Airport office and 19 stores across the 4 terminals to delivery trainings, coordinate brands trainings and coaching.

Preferred/Bonus Requirements

Experience within Travel Retail or a high-volume airport ecosystem.
Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications.
Prior experience managing employee engagement activities or corporate onboarding.

Benefits

We offer attractive salary packages that commensurate with relevant work experience
Annual Leave from 14 days to 18 days
Medical Outpatient insurance coverage
Group Hospitalization and Surgery insurance coverage
Group Dental insurance coverage
Performance bonuses subject to company's and individual's performances
Birthday Leave