About The Role

NextShining is seeking a personable and motivated Client Service Associate to join our team in New York, NY.

In this role, you will serve as an important point of contact for our clients, helping answer questions, provide information, resolve concerns, and ensure each interaction reflects our commitment to excellent service.

This position is ideal for someone who enjoys communicating with people, stays organized in a fast-paced environment, and wants to develop valuable skills in client relations, communication, and business operations.

Responsibilities

Serve as a professional point of contact for clients and customers
Respond to client questions and provide accurate information about services
Assist with resolving general client concerns in a timely and professional manner
Build and maintain positive relationships with clients
Coordinate with internal team members to ensure client needs are addressed
Maintain accurate records of client interactions and requests
Follow up with clients when necessary to ensure satisfaction
Identify opportunities to improve the overall client experience
Support daily client service and administrative operations
Represent NextShining with professionalism and a customer-focused attitude
Strong verbal and written communication skills
Professional and approachable interpersonal style
Excellent organizational and time-management abilities
Ability to listen carefully and understand client needs
Strong problem-solving and critical-thinking skills
Comfortable working independently and as part of a team
Ability to manage multiple responsibilities while maintaining attention to detail
Positive attitude and willingness to learn
Dependable, adaptable, and results-oriented
Basic computer and administrative skills
Competitive annual salary of $39,000 – $43,000
Full-time position
Career growth and advancement opportunities
Professional development and skill-building opportunities
Supportive and collaborative work environment
Opportunities to strengthen client service, communication, problem-solving, and business skills
Hands-on experience working with clients and internal teams
Structured training and ongoing support
Opportunity to take on greater responsibilities as you grow within the company