Order Assurance-1

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*Central Sales Administrator

Role Summary

This role provides three distinct functions

• Own as part of the team role all sub 1k MRC customers
• Provide administration and reporting functions to the Central Accounts Team
• Provide administrative functions to regional sales administration heads on large or complex bids

Job Scope/Supervision

Sales Engineering, Sales, Account Management

Reports to Senior Manager, Order Assurance

Duties and Responsibilities

•Own as part of a team function all sub 1k EUR MRC customers

• Respond to account queries, including upgrades, changes, ceases, billing issues and any other account activities
• oProvide timely response on all queries and actions ensuring the customer is kept informed, updated and promptly responded to
• oOwn the request to order process for all of these accounts, including creating pricing, quotes, purchase orders and ensuring these services are passed to the delivery/cease teams

•Support the Account Managers

• oTaking responsibility and control over sales admin activities and hence releasing the AM's from admin workload
• oProcess Credit Checks, Credit Notes, Cease Requests etc on behalf of AM or upon request
• oProvide CMD data entry support where needed
• oLiaise with other departments and ensure sales dependencies and actions are progressing/completed on time (SOPS, Products, Pricing, Sales Engineering)
• oResponsible for IONE Trial activation and correct tracking of related data in CMD
• •Outsourced admin function from the regions
• oInput large OLO quotes into ONQT
• oPull data from Siebel for large renewal/account changes
• oOwn the simple complete moves/adds/changes process
• •Any other sales admin related activities upon request.