About The Role

We are seeking an experienced IT Analyst II to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.

The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.

This is a hands-on, site-based IT role supporting both traditional business technology and technology used throughout manufacturing operations.

Responsibilities

Technical Support & Troubleshooting

Provide Tier II technical support for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.
Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.
Perform root cause analysis on recurring problems and implement corrective actions to reduce downtime.
Maintain accurate service tickets, technical documentation, change records, and knowledge-base materials.
Support users across both office and manufacturing environments.

Infrastructure & Systems Administration

Support Active Directory , including user accounts, groups, permissions, and basic Group Policy administration.
Work with SCCM / endpoint management tools for software deployments, device management, and system updates.
Perform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.
Support print services, network-connected equipment, and manufacturing-floor devices.
Troubleshoot basic LAN/WAN and wireless connectivity issues and coordinate more complex escalations with infrastructure teams.
Assist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.

Manufacturing & Plant Technology

Provide hands-on support for technology used within a manufacturing or industrial environment .
Troubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.
Support manufacturing and operational systems according to established procedures and standards.
Document system dependencies, recovery procedures, common failure points, and troubleshooting processes.
Work directly with operations and production teams to minimize technology-related downtime.
Projects & Continuous Improvement
Lead smaller IT projects from planning through implementation and completion.
Coordinate timelines, stakeholders, vendors, communications, and project risks.
Support hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.
Identify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.
Develop technical procedures, job aids, and site support documentation.

Requirements

Associate degree in Information Technology, Computer Science, or a related field with 3+ years of relevant experience, or
Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience.
Previous IT support experience within manufacturing, industrial, warehouse, or distribution environments strongly preferred.
Strong working knowledge of Microsoft Windows and Microsoft 365 .
Experience with Active Directory, SCCM, endpoint management, device deployment, and print services .
Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.
Working knowledge of basic LAN/WAN networking and wireless troubleshooting .