About The Role

MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Job Summary

The Slot Shift Manager is responsible for overseeing all facets of slot floor operations during assigned shifts. This role provides direct leadership to Slot Operations Attendants and ensures the slot floor operates efficiently, professionally, and in compliance with company policies, departmental procedures, Colorado Division of Gaming regulations, and internal controls.

The Slot Shift Manager is also responsible for monitoring and initiating Slot Department guest service initiatives, including jackpot response time, team member performance, guest introductions, and new guest sign-ups. This position actively seeks opportunities to elevate the performance of the slot team while maintaining the highest level of integrity, service, and operational readiness.

Responsibilities

Direct all facets of slot floor operations during assigned shifts.
Provide leadership, supervision, coaching, and support to Slot Operations Attendants and other assigned team members.
Monitor and initiate Slot Department guest service initiatives, including jackpot response time, team member scorecards, introductions, and new guest sign-ups with email and phone number collection.
Actively identify and implement new guest service initiatives to elevate the performance of the slot team.
Handle guest disputes, slot machine malfunctions, and team member issues professionally and promptly, ensuring each issue is followed through to resolution.
Participate in all aspects of Slot Operations, including initiating and witnessing jackpots, signing up new guests, assisting with guest inquiries, and promoting slot events.
Report operational issues to the Director of Slot Operations in a timely and accurate manner.
Promote and maintain the highest level of integrity and premier guest service throughout the Slot Department.
Ensure the Slot Department operates efficiently and successfully across all assigned areas.
Ensure proper implementation and enforcement of established policies and procedures related to the slot floor.
Maintain compliance with Colorado Division of Gaming requirements, slot internal controls, Title 31 requirements, and applicable company standards.
Monitor slot machine performance and support timely resolution of machine issues to minimize downtime.
Maintain slot machine operation with minimal disruption to guests and business operations.
Review training processes, plans, timelines, and expectations with new Slot Operations Attendants.
Support team member development by reviewing areas of responsibility, performance expectations, and service standards.
Ensure cleanliness and organization of the slot floor remains a top priority on all shifts.
Communicate effectively with internal departments, external guests, team members, and leadership.
Support a fast-paced, high-volume environment that consistently exceeds guest and team member expectations.
Perform other duties as assigned.

Qualifications

Minimum of five years of experience working in Slot Operations required.
Must be at least 21 years of age.
Must be able to obtain and maintain a Colorado Support Gaming License.
Strong knowledge of slot floor operations, slot systems, slot machine functionality, jackpot procedures, and guest service standards.
Great knowledge of Colorado Division of Gaming regulations and slot internal control minimum procedures.
Must stay current with Colorado Division of Gaming updates and regulatory changes.
Must stay current with new slot machine hardware, software, and technology.
Thorough understanding of Title 31 requirements to ensure compliance with federal cash reporting requirements.
Ability to utilize slot computer systems and related operational programs.
Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Strong computer skills and ability to learn and use slot-related systems effectively.
Knowledge of basic math and ability to understand slot paylines.
Ability to read, analyze, and interpret gaming documents, technical materials, troubleshooting manuals, and related operational information.
Strong communication skills within the Slot Department and across all other departments.
Ability to communicate effectively with internal and external guests.
Must demonstrate strong leadership, sound judgment, integrity, accountability, and professionalism.
Ability to resolve guest concerns, team member issues, and operational problems in a timely and effective manner.
Must be able to work varied shifts, including days, swings, graveyard shifts, weekends, holidays, and overtime as business needs require.
Should carry basic tools to perform work on machines when needed, including at minimum a screwdriver and flashlight.
Ability to stand and walk for extended periods throughout the shift.
Ability to reach, bend, stoop, kneel, crouch, climb stairs, balance, talk, and hear as required by the position.
Ability to occasionally lift, move, push, or pull up to 50 lbs.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Benefits

Enhanced health, dental, and vision insurance, along with a flexible spending account.
Education, tuition, and certification reimbursement up to USD 6,000 per calendar year.
Growth opportunities available within department/company.
Access the team dining hall with one free hot meal per shift.
Company-matched 401k.
Paid time off and six observed holidays.
Team Member Hotel, Retail, and Spa Discounts.
Team Member Anniversary Recognition, including opportunities to earn resort credit, vacation trips, and more.

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Monarch Casino Resort Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions are based on job-related factors.


An estimated salary for this position would be: 

 We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.