About The Role

Experience - 7.5+ years
Strong experience in ServiceNow ITSM implementation, customization, and development
Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
Strong ServiceNow development experience using JavaScript and Glide APIs
Experience in developing custom scoped applications using App Engine
Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
Strong understanding of ServiceNow ITSM processes and best practices
Experience with Service Portal; exposure to UI Builder will be an added advantage
Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
Exposure to CSM or other ServiceNow modules is preferred
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication and stakeholder management skills
Ability to mentor junior developers and work in an Agile delivery environment
CSA certification along with any two ServiceNow Mainline Certifications is mandatory

Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
Configure and customize ServiceNow ITSM applications and related platform capabilities
Develop custom applications, workflows, Flow Designer flows, and automation solutions
Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
Design scalable, reusable, and maintainable ServiceNow components following platform best practices
Participate in solution architecture discussions and provide technical recommendations
Perform code reviews and ensure adherence to development standards and governance guidelines
Mentor and support junior developers to enhance team capabilities
Support ServiceNow upgrades and ensure application compatibility across releases
Troubleshoot production issues and optimize platform performance and stability
Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
Drive continuous improvements and ensure successful delivery of ServiceNow projects

Bachelor’s or master’s degree in computer science, Information Technology, or a related field