About The Role

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. As GC&E Assistant Manager Events / Conference / Sales , you’re not just supporting event delivery/sales lead development perspectives – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day

Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
Customer Service: Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
Project Coordination: Assist in planning and executing events and marketing projects, managing timelines and logistics.
Market Research: Conduct research to identify customer preferences, market trends, and competitive insights.
Budget Support: Help manage budgets, track expenses, and ensure cost-effective execution.
Sales Support: Assist the sales team with proposals, client negotiations, and promotional activities.
Vendor & Stakeholder Relations: Maintain strong relationships with external partners to ensure quality and reliability.
Problem-Solving: Address issues promptly during planning and execution phases.
Performance Analysis: Evaluate the success of campaigns and events using data and KPIs.
Team Collaboration: Work cross-functionally with departments to align efforts and achieve goals.
Innovation & Adaptability: Stay current with industry trends and apply innovative approaches.
Technical Tools: Use hotel systems such as Delphi, Salesforce, OnQ, and Market Planner Survey tools effectively.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications

At least 2 year of experience in a hotel sales admin/coordinator role preferred.
Diploma or degree in Marketing, Hospitality, Communications, or related field.
Strong verbal and written communication skills.
Experience in customer service, event coordination, or marketing preferred.
Proficiency in Microsoft Office and hotel/event management software.
Creative mindset with attention to detail.
Ability to multitask and manage time effectively.
Analytical thinking and data-driven decision-making.
Team player with a proactive attitude and problem-solving skills.
Familiarity with digital marketing tools and CRM platforms is a plus.
Language Skills: Japanese and English language skills sufficient for day-to-day business communication, email correspondence and client interaction

Experience: Experience in hotel operations, reception and reservations is desirable but not mandatory (around 2 years is acceptable)

Personal Qualities

Strong communication, coordination, and customer service skills
Strong interest in hotel sales, meetings and events, MICE, or group business
Ability to manage multiple inquiries and projects simultaneously
Strong attention to detail, particularly when handling quotations, contracts, reservations, and numerical information
A proactive approach to client follow-up and business development
Strong teamwork skills and the ability to coordinate effectively with both sales and operational departments
Working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook