About The Role

About this role

The Technical Sales Account Manager leverages technical specialties to provide customized solutions, directly addressing client requirements. This role balances technical problem-solving with strategic account management, ensuring client satisfaction through tailored solutions and proactive account oversight.

Responsibilities

Develop close working relationships with the technical community of new or under‑developed customers; identify, penetrate, and build relationships with key decision makers leading to new opportunities.
Drive application development and innovative formulation, mainly for no dairy Beverage and no dairy categories.
To develop and/or coordinate new formulas development in compliance with Local Latam Legislations, established target costs, goals, client/consumer needs and Tate Guidelines
Lead customer projects, providing technical expertise and support to develop high‑quality, cost‑effective, and fit‑for‑purpose solutions.
Partner with sales teams to identify and shape new opportunities, building a strong project pipeline.
Manage pipeline with the Commercial team, ensuring accurate delivery forecasts, evaluating and mitigating risks, and ongoing adjustments to volume and revenue projections
Understanding customer needs, culture, capabilities, structures, and processes to support solution design, pipeline development, and technical strategies, anticipates customer and market needs
Provide customers with technical support related to processing issues or challenges.
Follow and share market intelligence and industry trends to contribute to solution development.
Promote Tate & Lyle’s technical leadership by presenting new product ideas and technologies to existing and potential customers, including at technical symposiums.
Support customers in using Tate & Lyle ingredients by leveraging knowledge of the ingredient portfolio and applications
Create recognition for Tate & Lyle’s ingredients and technologies by developing and fostering industry relationships (including trainings and Workshops)
Work cross‑functionally within Tate & Lyle to ensure customer performance goals are met.
Be the partner for colleagues by driving technical discussions, sharing expertise across the technical community and team, and building connections with the global community to promote knowledge exchange.

Key Competences

Good understanding of food companies, processing conditions, and formulation/processing challenges.
Combines technical expertise with insights into the external environment and customer business to drive commercially astute decisions aligned with strategic objectives.
Think creatively, analytically, and holistically to explore problems and generate impactful technical solutions.
Conducts rigorous, high‑quality research aligned with scientific and professional standards, elevating Tate & Lyle’s reputation.
Adapts processes and approaches to customer needs; develops best practices and ensures alignment across teams.
Leverages stakeholder understanding to influence, align, and engage internal and external partners.
Takes accountability for delivering high‑quality, timely, and commercially successful solutions.
Identifies and seizes new opportunities, converts plans into actionable steps, monitors progress, and drives continuous improvement.
Drive cross‑functional teams accountable for cost discipline, realistic timelines, and timely, high‑quality responses to customer needs.
Act as a proactive business contributor by identifying and bringing forward relevant insights, supporting the development (VOCs, NPDs, Innodays), and leading the creation and refinement of workflow.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.