About The Role

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The Housekeeping Training Development Partner is responsible for leading the training activities for the Housekeeping department. This role will act as both a manager and mentor for new hires within the Housekeeping department, guiding them through a full training curriculum to develop the foundational skills and knowledge necessary for success, including evaluating their progress throughout their 90-day period. This position will also support other Housekeeping managers to ensure they are providing ongoing training and support to their newly hired employees. Additionally, this position will proactively recognize further training opportunities within the department and develop subsequent training in order for the Housekeeping team to achieve and maintain a high level of service, consistent with MGM Resorts standards.

THE DAY-TO-DAY

Leads the extensive training program for new Housekeeping team members, teaching the core knowledge, skills, and abilities necessary for success in their role. Facilitates ongoing training for departmental team members on topics such as safety and service excellence, consistent with the company's established guidelines/standards.
Act as cultural ambassador to engage new hires throughout the training process, coaching and developing employees during class and one-on-one sessions. Demonstrates servant leadership by coaching team members to overcome roadblocks and offering positive recognition in order for team members to acquire the necessary skills for their current and future position.
Reviews the progress of new hires, evaluating their performance at key intervals of the program. Reports training outcomes to Director of Housekeeping, making recommendations as necessary on further training or next steps.
Owns the training schedule for the department, specifically engaging with new hires in advance of their start date. Leads the implementation of new company or property programs that require training of the housekeeping team
Collaborates closely with Housekeeping leaders to ensure training activities align with departmental strategic objectives and that the Housekeeping leaders are providing further training support to include accountability for all 30, 60, and 80 day introductory period reviews. Recognizes areas of opportunity within the department, developing/deploying training curriculum to proactively address.
Ensures adherence to standards within established departmental policies and procedures by continually evaluating training program outcomes.

THE IDEAL CANDIDATE

Must be a minimum of 21 years of age
1+ years of prior relevant experience in housekeeping supervisory experience or relative experience required
3+ Years of Prior Relevant Experience Supervisory experience in a major hotel/report complex preferred
Bachelor's Degree or equivalent experience in related field preferred
Previous experience with cleaning procedures, chemicals, and Housekeeping equipment preferred
Fluency in English required; fluency in secondary (Spanish) language preferred

THE PERKS & BENEFITS

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community