HR Assistant

HR Assistant

FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES INC.

Position Summary

The HR Assistant (Employee Services) shall be responsible for assisting and providing support services to the Company in handling administration area of Human Resources Management; to help ensure that all conform to the Hospitality Enterprise Resources Corp. quality system procedures as documented, as regards to HR functions; and in all matters relative to achieving and fulfilling the HR goals, functions and objectives of the Company.

Scopes and Responsibilities

1. Timekeeping Maintenance

• Reviews, validates, and authorizes employee time entries, overtime, and leave requests in the HRIS.
• Prepares confidential timekeeping summaries for payroll processing.
• Coordinates timekeeping adjustments with the payroll team and assists employees with timekeeping-related concerns.

1. Leave Management

• Monitors and reconciles employee leave balances and CTO credits.
• Uploads and updates approved leave and CTO transactions in the HR system.
• Processes unused sick leave conversions and ensures accuracy in leave monitoring files.

1. Insurance Administration

• Assists employees with HMO and insurance-related concerns including reimbursements, clinic access, and dependents enrollment.
• Submits updates to insurance partners for new hires, separations, and benefit adjustments.
• Reviews insurance billings and prepares RFPs for payment.
• Coordinates annual physical exams (APE) and wellness programs such as health talks and vaccinations.

1. HRIS Administration

• Creates and maintains employee HRIS accounts and access credentials.
• Updates employee profiles for movements, promotions, and separations.
• Handles HRIS mapping, scheduling, and registration of employee mobile devices.
• Activates and assists with exit interviews in the system.
• Generates HRIS reports and implements system updates or new features.

1. Employee Services (HR Ticketing System and Employee Requests)

• Monitors and resolves employee requests and inquiries submitted through the HR Ticketing System.
• Ensures timely response and proper documentation of all service requests (e.g., benefits inquiries, COE requests, system access, and HR concerns).
• Coordinates with respective HR units to provide efficient and accurate resolutions to employee tickets.
• Tracks service turnaround time and maintains a high standard of HR service delivery.

COMPETENCIES AND SKILLS REQUIRED

Analytical Skills

Organizational skills

Time Management

Good communication and facilitation skills

Tech-savvy

QUALIFICATIONS

• Graduate of Human Resources Management/ Psychology / Information Technology
• At least 1-2 years experience in Human Resource preferably in a shared service setup
• Knowledgeable on Philippine statutory and monetary benefits
• Knowledge in using HR system is an advantage