Dental Virtual Assistant (Front Office & Scheduling)

Remote Employee BPO has an outstanding opportunity for you!

Role: Dental Virtual Assistant (Front Office & Scheduling)

Compensation: Competitive Basic Salary

• Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Government Mandated Benefits
• Work Schedule: 5-day work week, 9:00am - 6:00pm Philippine time

Work Setup: Work-from-Office

Role Overview

We are seeking a reliable and detail-oriented Dental Virtual Assistant to support our front office operations. This role focuses on patient communication, appointment scheduling, and ensuring a smooth administrative workflow for our dental practice. The ideal candidate is organized, personable, and experienced in handling remote reception tasks in a healthcare or dental setting.

Key Responsibilities

Front Office Reception (Remote)

• Serve as the first point of contact for patients via phone, email, and messaging platforms
• Answer inquiries, provide basic information about services, and direct concerns appropriately
• Maintain a professional and friendly tone in all patient interactions
• Manage incoming and outgoing communications efficiently

Appointment Setting & Scheduling

• Schedule, confirm, and reschedule patient appointments
• Send reminders and follow-ups to reduce no-shows
• Coordinate daily schedules to optimize clinic productivity
• Accurately update patient records and appointment details in the system

Preferred / Nice-to-Have Skills

• Background in finance, billing, or accounts receivable
• Experience with: Payment follow-ups & Outstanding balance collection
• Familiarity with dental or medical practice management software

Qualifications

• Previous experience as a Dental Virtual Assistant, Medical VA, or similar role
• Excellent English communication skills (written and verbal)
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Comfortable working remotely with minimal supervision

What We're Looking For

• Dependable and proactive team player
• Patient-focused mindset with a friendly demeanor
• Ability to handle sensitive information with confidentiality
• Willingness to learn and adapt to clinic systems and workflows