Billing Collections Specialist

Remote Employee BPO has an outstanding opportunity for you!

Role: Billing Collections Specialist

Compensation: Competitive Basic Salary

• Bonus: 5,000 Perfect Attendance (If applicable).
• Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
• Work Schedule: 5-day work week, Monday to Friday, 10pm to 7am Philippine time

Work Setup: WFH or WFO (San Fernando, Pampanga)

Responsibilities

• Confirm DME sales orders
• Submit and manage third-party payer claims
• Post insurance and patient payments accurately
• Work claim denials and perform status checks on open claims
• Navigate insurance portals and upload required documentation
• Assist in obtaining annual Detailed Written Orders (DWOs)
• Work Stop/Held reports
• Conduct financial follow-up with patients regarding past-due balances or breached payment plans
• Respond to inbound customer calls and emails
• Participate in compliance reviews and audits (HIPAA, Medicare, accreditation standards)
• Collaborate cross-functionally with Intake, Sales, and Billing teams
• Maintain clear communication and contribute process improvement suggestions
• Other duties as assigned

Qualifications

• High School Diploma (minimum)
• Minimum 4+ years of medical billing experience
• Experience billing multiple insurance payers

Strong knowledge of

• HCPCS codes
• ICD-10 codes

EOBs and ERNs

• Medical terminology
• Experience with DME billing systems (strongly preferred)
• DME sleep therapy billing experience (strongly preferred)
• Proficiency in Microsoft Excel (basic level)

Core Competencies

• Strong attention to detail
• Ability to multi-task and prioritize effectively
• Independent worker with strong follow-through
• Solid verbal and written communication skills
• Strong problem-solving and time management abilities
• Ability to follow policies and procedures precisely
• Team player with willingness to cross-train