Strategic Partnerships - Jewellers & Gold Redemption

Role Overview

• We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler
• partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets.
• This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational
• rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder
• management, and the ability to work across legal, product, operations, and compliance teams to build scalable
• partnerships.

Key Responsibilities

• Own and manage strategic relationships with regional and national jewellery partners
• Identify, onboard, and scale jeweller partners for Paytm Gold redemption
• Act as the primary relationship owner for senior leadership at partner organisations
• Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets
• Define redemption flows covering commercials, operations, settlements, reconciliation, and customer

experience

• Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs
• Work closely with legal and compliance teams to structure regulatorily sound partnership agreements
• Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and

compliance

• Manage escalations and resolve partner issues efficiently
• Set up governance mechanisms for partner performance and periodic reviews
• Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational

metrics

• Track jewellery industry trends, competitor models, and regulatory developments and share insights with

leadership

Candidate Profile

Experience

• 10–16 years of experience (flexible for the right candidate)
• Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading

businesses

• Proven experience in partnerships, alliances, or business development roles with large offline partners

Skills & Competencies

• Strong stakeholder management skills with CXO-level external partners
• Excellent negotiation and commercial structuring capabilities
• High comfort working with legal, compliance, and operations teams
• Strong Excel and MIS-driven operating discipline
• Ability to operate effectively in regulated and ambiguous environments

Mindset & Traits

• High ownership and accountability mindset
• Strong long-term relationship orientation
• Execution-focused with attention to operational detail
• Comfortable with extensive travel and on-ground partner engagement

What Success Looks Like (12–18 Months)

• Paytm Gold redemption enabled across multiple large jewellery partners
• Stable, scalable, and regulatorily compliant redemption model in place
• Strong senior-level relationships established with top jeweller chains
• Clear governance, MIS, and review cadence for partner performance

Why This Role

• Opportunity to shape one of India’s largest digital-to-physical gold ecosystems
• High-visibility role working with senior leadership and marquee jeweller brands
• Ownership of a strategically critical partnership and trust-building initiative