Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle customer complaints and escalations with empathy and understanding.
• Update customer accounts and information in our database.
• Provide product information and assistance to customers.
• Assist in processing orders, returns, and exchanges.

Requirements

• Minimum of 1 year experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle high call volumes.
• Proficiency in using customer service software and Microsoft Office suite.
• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients