About The Role

Job Location

Dukes The Palm Dubai Hotel

 Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.

Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

We are currently looking for Outlet Supervisor

The associate’s main objectives are to ensure a consistent and quality service is delivered to all guests. The associate is to assist the manager with achieving high scores on guest satisfaction surveys, recognising repeat guests and to do what it takes to ensure all reasonable guest needs are met.

This position must always remain flexible regarding working hours and shift patterns, which may differ according to business demands.

Duties and responsibilities

Provide excellent customer service to guests
Consistently offer professional, friendly and engaging service
Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed
Maximize revenues by upselling and following budget guidelines
Handle guest concerns, reacting quickly and professionally
Balance operational and Colleague needs
Have full knowledge of all menus and promotions
Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Up-sell additional products when appropriate
Other duties as assigned

Experience

Previous experience in a large hotel with at least 500 keys in a luxury property required

Requirement

Proven work experience as an Outlet Supervisor
Active listening and effective communication skills
Flexibility to work in shifts
High school diploma: food safety training is a plus
Team spirit
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.
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