PeopleHub Partner, Employee Relations

{"@context":"http://schema.org/","@type":"JobPosting","title":"PeopleHub Partner, Employee Relations","description":"\u003cp\u003eToast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The PeopleHub Partner, Employee Relations (PHP-ER) is responsible for engaging with employees and leaders at critical moments in the employee lifecycle to ensure an equitable, inclusive, and respectful experience consistent with Toast’s policies, values, and culture. As a central point of expertise for the PeopleHub, the PHP-ER must perform work with limited supervision, handle high-volume routine cases and highly sensitive employment situations with emotional intelligence, and understand the unique operational needs across different departments.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch4\u003eA day in the life (Responsibilities):\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eLead routine workplace investigations (D/H/R), code of conduct violations, and sensitive compliance matters with impartiality and confidentiality.\u003c/li\u003e\n\u003cli\u003eManage high-risk conflict resolution and formal complaints by facilitating productive conversations and outcomes.\u003c/li\u003e\n\u003cli\u003eServe as a subject matter expert on HR policies, providing recommendations on policy deviations and exceptions in consultation with the ER Center of Excellence (COE).\u003c/li\u003e\n\u003cli\u003eProvide ER expertise on complex medical accommodations and formal workplace concern escalations from Individual Contributors (ICs).\u003c/li\u003e\n\u003cli\u003ePartner closely with the broader PeopleHub Partner team to provide managers with a holistic consultative service, bridging the gap between \"Performance\" (skill) and \"Conduct\" (will).\u003c/li\u003e\n\u003cli\u003eAnalyze case trends and compliance data to identify systemic risks and provide actionable recommendations to HRBPs and the business.\u003c/li\u003e\n\u003cli\u003ePartner with Legal, the ER COE, and the broader People team on high-stakes escalations and post-investigation coaching.\u003c/li\u003e\n\u003cli\u003eIdentify opportunities to improve ER tools, such as HR Acuity and AI bots/workflows, while staying abreast of industry best practices.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e \u003c/h3\u003e\n\u003ch4\u003e\u003cstrong\u003eWould you’ll need to thrive (Requirements):\u003c/strong\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eTypically requires a Bachelor’s degree and 3+ years of related experience, or a Master’s degree and 2+ years of related experience; or equivalent professional experience.\u003c/li\u003e\n\u003cli\u003eDemonstrated experience leading a wide variety of complex workplace investigations and providing ER consultations with limited supervision.\u003c/li\u003e\n\u003cli\u003eProven ability to support diverse teams in a matrixed environment, adapting ER strategies to meet the needs of different business units.\u003c/li\u003e\n\u003cli\u003eStrong experience navigating labor relations situations and coaching managers through challenging employment cycles.\u003c/li\u003e\n\u003cli\u003eSolid understanding of U.S. employment law, statutory requirements, and HR practices.\u003c/li\u003e\n\u003cli\u003eAbility to identify \"around the corner\" risks and translate data into meaningful workplace insights.\u003c/li\u003e\n\u003cli\u003eExcited about the future of AI and curious about integrating AI-driven solutions to enhance efficiency within the PeopleHub.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e \u003c/h3\u003e\n\u003ch4\u003e\u003cstrong\u003eNice to Haves:\u003c/strong\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eProfessional in Human Resources (PHR), SHRM-CP, or equivalent.\u003c/li\u003e\n\u003cli\u003eSuccess in partnering with and influencing leadership without direct authority.\u003c/li\u003e\n\u003cli\u003eExperience supporting leaders across a global, high-growth organization.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAI at Toast\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eOur Total Rewards Philosophy\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at \u003ca class=\"c-link\" href=\"https://careers.toasttab.com/toast-benefits\" target=\"_blank\"\u003ehttps://careers.toasttab.com/toast-benefits\u003c/a\u003e.\u003c/p\u003e\u003cdiv class=\"content-pay-transparency\"\u003e\n\u003cdiv class=\"pay-input\"\u003e\n\u003cdiv class=\"description\"\u003e\u003cp\u003eThe base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our \u003ca class=\"in-cell-link\" href=\"https://careers.toasttab.com/us-pay-zones\" target=\"_blank\"\u003eGeographic Pay Zone Philosophy\u003c/a\u003e.\u003c/p\u003e\u003c/div\u003e\n\u003cdiv class=\"title\"\u003eZone A\u003c/div\u003e\n\u003cdiv class=\"pay-range\"\u003e$92,000—$147,000 USD\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv class=\"pay-input\"\u003e\n\u003cdiv class=\"title\"\u003eZone B\u003c/div\u003e\n\u003cdiv class=\"pay-range\"\u003e$80,000—$128,000 USD\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv class=\"pay-input\"\u003e\n\u003cdiv class=\"title\"\u003eZone C\u003c/div\u003e\n\u003cdiv class=\"pay-range\"\u003e$72,000—$115,000 USD\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003cdiv class=\"content-conclusion\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow Toast Uses AI in its Hiring Process\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThroughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: \u003ca href=\"https://careers.toasttab.com/ai-in-hiring\"\u003ehttps://careers.toasttab.com/ai-in-hiring\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cstrong\u003eDiversity, Equity, and Inclusion is Baked into our Recipe for Success\u003c/strong\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWe Thrive Together\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: \u003ca class=\"c-link\" href=\"https://careers.toasttab.com/locations-toast\" target=\"_blank\"\u003ehttps://careers.toasttab.com/locations-toast\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eApply today!\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eToast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact \u003ca href=\"mailto:✉ Sign in to view email\"\✉ Sign in to view email\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e------\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eFor roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003c/em\u003e\u003c/p\u003e\n\u003c/div\u003e","datePosted":"2026-05-11T18:29:53Z","employmentType":"FULL_TIME","validThrough":"2026-08-09T18:30:39Z","hiringOrganization":{"@type":"Organization","name":"Toast","sameAs":null,"logo":"https://d25wby5c7p9100.cloudfront.net/public/uploads/d698635c92a50a0a70d2c9f23ff0beea/companies/logos/d698635c92a50a0a70d2c9f23ff0beea/thumb/toastlogo.png?1641234910"},"identifier":{"@type":"PropertyValue","name":"Toast","value":"edcd5fc702375602f75c2ebe62ee99ed"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"","addressLocality":"Remote","addressRegion":"","postalCode":"","addressCountry":"US"}}]}