Customer Service Coordinator

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. To support our development, we are looking for a Customer Service Coordinator to help drive our growth. Technical training on our products and technology will be provided during the onboarding phase. Key Responsibilities: Provide information and assistance to French and international customers for all after-sales service requests Serve as the liaison between customers and various departments depending on the issue (technical, R&D, quality, logistics, accounting, etc.) Conduct technical diagnostics after identifying parts to be replaced or, where necessary, assign after-sales service cases to technicians for issues requiring their intervention Prepare quotes based on the assessments conducted Process orders for parts and repairs, as well as warranty claims, equipment loans, exchanges, and restocking Invoice orders or generate credit memos Track shipments and handle customs formalities; arrange pickups Monitor trends in repairs and parts requests and report them to the Process and Quality teams Report defects in new products sold to the Quality and Production teams and to suppliers Qualifications: Bilingual in English Minimum of 3 years’ experience ideally in a similar role within an international environment, ideally involving highly technical products. Excellent interpersonal skills, strong customer service orientation, and high responsiveness Proficient in IT tools, and/or with experience using an ERP system What we offer At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following: Hybrid work policy with remote flexibility Comprehensive health benefits to support you and your family. Opportunities for internal mobility and career advancement A collaborative, international work environment driven by innovation. Employee events and initiatives that foster community and creativity. Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits. A strong focus/emphasis on work-life balance L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn’t an exact match, we encourage you to apply. Your unique perspective could be just what our team needs. Our values are the convictions that we consider to be particularly important to us, those that constitute our essential points of reference, that we use to make our most crucial choices, and that therefore largely guide our actions and behavior. We are: Passionate: - Act with optimism and determination - Give your best to deliver the best quality - Commit to achieve your goals Creative: - Challenge the status quo - Value all ideas - Be open minded & embrace changes Courageous: - Choose the best versus the easiest - Take measured risks - Take and assume responsibilities Connected: - Act as a team - Respect everyone and enrich each other - Understand and bond with partners Learn more about our vision, our team, and our culture at careers.l-acoustics.com