Executive, Order Management (12-Month Contract)

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description We are seeking a dynamic sales professional to drive access and adoption of our key medical device portfolios in Malaysia. You will engage with key decision-makers, collaborate with clinical specialists, expand our market presence by achieving sales targets in strategic accounts. Job Description Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing. Co-ordinate with Planning to ensure stock availability as required. Co-ordinate with Finance to ensure credit release on time. Co-ordinate with Logistics to ensure special instructions are received/ understood, as required. Handle distributors/end customers order enquiries/complaints. Run Open Order Status reports for distributors/end customers, Finance, Business as required. Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up. Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc. Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan. Manage and facilitate the service level agreement applicable to Customer Interface. Support service and customer priority strategies. Support cost reduction and/ or process improvement initiatives. Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements. Comply with all ISO 13485 requirements and BD policies. Ensure a safe, healthy and environmentally friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials. Processes instrument repair requests. Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks. Provides training to new Order Management Representatives and Specialists. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. Click on apply if this sounds like you! To learn more about BD visit: https://bd.com/careers Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location MYS Kuala Lumpur - Jalan Kerinchi Additional Locations Work Shift MY1 Standard (Malaysia) BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.