Assistant Public Services Manager

Summary

Th e Assistant Public Services Manager is responsible for assisting in the management of all Public Services staff and activities including circulation, materials shelving , passports, notarizations, and handling patron complaints and concerns.

Qualifications

Bachelor’s Degree plus two years of supervisory experience preferred . Arkansas driver’s license required . Strong leadership qualities, sound judgement, self-motivation, and the commitment to providing excellent customer service in a public library are essential.

Required Knowledge, Skills and Abilities

• Excellent customer service skills and abilities to address patron complaints, concerns , and behavior .
• Computer literacy and willingness to learn new technologies .
• Knowledge of professional library principles and practices .
• Expertise in library resources, services, classification systems , policies , and procedures.
• Ability to s upervise and provide feedback to public services staff members.
• Ability to assess situations and make decisions following library policies and procedures.
• Must like working with people of all ages.
• Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.
• Must be able to work a flexible schedule that includes evenings and Saturdays .
• Position requires walking and standing for long periods . Requires light lifting and carrying of up to 40 pounds.

Responsibilities

• Responsible for Public Services in the absence of the Public Services Manager.
• Utilizes customer service skills and abilities to address patron complaints, concerns , and actions .
• Ensures circulation staff provides outstanding customer service to patrons.
• Troubleshoots problems and issues for patrons and public service s staff.
• Recommends new circulation processes to increase efficiency and accuracy.
• Familiarizes self with library policies to reach expert level.
• Monitors patron behavior and enforces library code of conduct.
• Ensures circulation desk is clean and orderly, and that holds are properly maintained .

Maintains circulation supplies .

• Responsible for assessing damaged materials , repairs, and billing patrons.
• Keeps informed of library activities such as programs, room bookings, and general news, and communicates them to public services employees.
• Passport Agent and Notary certification required (within first 90 days).
• Other duties as assigned.