About The Role

JOB SUMMARY

The Principal Consultant, Client Services plays a key role in delivering impactful Oracle HCM solutions for mid-to-large enterprise clients. This role partners with clients and internal teams to understand business needs, lead strategic initiatives, deliver solutions, and ensure successful adoption, satisfaction, and long-term partnerships.

If you’re passionate about Oracle HCM implementations, solving complex business challenges, and helping organizations transform their workforce technology, we’d love to hear from you. This position requires deep expertise in Oracle HCM Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation , with experience across additional HCM modules considered a plus.

RESPONSIBILITIES

Serve as the primary point of contact for mid-to-large clients, maintaining regular communication, responding to inquiries, and resolving issues promptly to ensure high client satisfaction.
Configure Oracle Cloud HCM to meet client requirements, document application setups, and lead clients through test script execution.
Translate business requirements into Oracle Cloud functionality, identify gaps, and design process or system solutions to close them.
Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.
Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.
Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.

MINIMUM AND/OR PREFERRED QUALIFICATIONS

EDUCATION

Bachelor's degree in relevant fields such as Business Administration, Marketing, Economics, Finance, Engineering, etc.
MBA or relevant master's degree, advanced degree preferred.

EXPERIENCE

5 to 10 years of Managed Services experience in a multi-client environment.
3+ full life cycle Oracle HCM Cloud implementations.
Module-specific experience in Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation.
Oracle certification in your modules of expertise, preferred.
Ability to understand fundamental system design and translate it into business context.
Proven ability to lead and manage mid-size client projects independently, including planning, estimating, and delivery.
Track record of building long-lasting client relationships and delivering complex solutions.
Experience supporting sales as a subject matter expert.
Ability to manage multiple clients and shift priorities simultaneously.
Strong written and verbal communication skills, able to engage effectively at both business and technical levels.
Self-motivated, with the ability to work autonomously and collaboratively within a team.