About The Role

Join TriHealth as a Lab Processing Technician!

Are you detail-oriented and passionate about supporting quality patient care? In this role, you’ll serve as a key liaison for laboratory services, ensuring accurate specimen handling, labeling, and tracking throughout the TriHealth system. You’ll also assist with order entry, compliance documentation, and provide exceptional customer service to patients and healthcare teams. If you thrive in a fast-paced environment and value precision, we’d love to have you on our team!

Location

TriHealth Clinton Regional Hospital (CMH) is located at 610 W Main St, Wilmington, OH 45177 and it is a 165-bed hospital located in the heart of Wilmington, Ohio—a charming community that offers the tranquility and friendliness of country living. Nestled in a scenic rural setting, Wilmington provides a peaceful lifestyle with easy access to urban amenities. It’s centrally located just an hour’s drive from three of Ohio’s major metropolitan areas: Cincinnati, Dayton, and Columbus. This unique location allows healthcare professionals to enjoy a relaxed pace of life while staying connected to vibrant city culture, entertainment, and career opportunities.

Work Hours

Status: Full-time (80 hours biweekly)
Shift: Varies
Schedule: Includes weekend and holiday rotation

Incentives & Benefits

In addition to a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits .

Job Requirements

Education: High School Diploma or GED (Required)
Experience: 1–2 years in a hospital lab setting (Preferred)
Training: Formal Phlebotomy training (Preferred)
Knowledge & Skills:
Laboratory terminology (Preferred)
Specimen handling (Preferred)
Data entry and Windows software (Preferred)
HIS and LIS systems (Preferred)
Certification: Certified Phlebotomy Technician (Preferred)

Job Overview

This position does the following: Serves as laboratory liaison for an extensive variety of customers receiving services from TriHealth; This position must demonstrate resourcefulness and teamwork and hold a comprehensive knowledge of hospital services; Responsible for proper labeling, aliquoting, packaging and tracking of specimens through entire TriHealth Laboratory system and dispatching specimens to the appropriate referral laboratory; Responsibilities include making and receiving telephone calls to/from customers of TriHealth to provide diagnostic laboratory services, gather necessary data for service and billing, to answer questions and resolve issues; Responsible for the completion of paperwork to meet compliance guidelines set by the OIG which include the accurate interpretation and transcription of physician orders and LIS/HIS order entry; Procures quality specimens from adult, geriatric, pediatric and infant patients for diagnostic testing according to CLIA, JCAHO and CAP guidelines.

Job Responsibilities

Prioritize, organize, and manage workload effectively
Ensure accuracy, quality, and completeness of work
Handle complex assignments and delegate tasks as needed
Demonstrate strong judgment and problem-solving skills
Maintain thorough knowledge of procedures and quality assurance, including required documentation

Working Conditions

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally

Lifting TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service

Respect: ALWAYS...

Respect cultural and spiritual differences and honor individual preferences.
Respect everyone's opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community

Job keywords

Lab Liaison Technician, Mobile Examiner, Patient Service Technician (PST), Phlebotomist, Phlebotomy Technician, Registered Phlebotomist, Certified Medical Assistant (CMA), Chiropractor Assistant, Clinical Medical Assistant, Doctor's Assistant, Health Assistant, Ophthalmic Assistant, Ophthalmological Assistant, Optometric Assistant, Outpatient Surgery Assistant, Registered Medical Assistant (RMA)