Senior Software Engineer – ServiceNow-1

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India .

Roles & Responsibilities

• Responsibility for implementing and operating the supported solutions within the DevOps team.
• Ensuring implementation stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements.
• Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle.
• Responsibility for the security of the products and solutions to be supported.
• Close collaboration across teams and products with other ServiceNow product teams.
• Active contribution as a central part of the DevOps product team, including the integration of connected products and systems.
• Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
• Implement and optimize Employee Center Pro (EC Pro) to deliver modern, personalized employee experiences in global enterprise environments.
• Translate complex global HR business requirements into scalable ServiceNow solutions aligned with platform standards.
• Configure and extend HR workflows, integrations, and case routing mechanisms.
• Ensure seamless integration of HRSD with enterprise systems.
• Drive continuous improvement of HR processes, user experience, and self-service capabilities.
• Apply AI tools to improve developer productivity (e.g., code generation, documentation, testing).
• Leverage ServiceNow platform AI capabilities (e.g., Now Assist) to enhance HR service delivery.
• Identify and implement AI-driven use cases in HRSD (e.g., virtual agents, intelligent routing, summarization).
• Contribute to best practices for responsible AI usage.

Education & Work Experience

• Completed a degree in computer science.
• 5+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises.
• Deep experience with HRSD modules and EC Pro.
• Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.
• In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
• Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).
• Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.
• Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.
• Basic knowledge of AI technologies and their practical application.
• Basic understanding of AI ServiceNow platform capabilities (NowAssist).
• Experience as a full-stack developer is helpful but not required.
• ITIL Foundation level and project management certification are advantageous.

Your ZEISS Recruiting Team

Saptarshi Chowdhury