About The Role

Pay Rate : $20/hour, which may be below your state's minimum wage. Please take this into consideration when applying.

Employment typ e: Full-time

About this Role

Reports to the Outreach Supervisor and serves as a key liaison between the NJ FamilyCare program and the community. Delivers presentations to groups and individuals, providing clear and courteous information about program benefits, enrollment, and eligibility. Assists beneficiaries with application completion and eligibility determination.

Key Responsibilities

Assists walk-in and telephone customers with completing new and renewal applications, HMO selection forms and answers questions about the program.
Conducts presentations to educate consumers about NJFC and the benefits of managed care within an office and call center setting, at Community Based Organizations, community events and home visits with some evening and some weekend events.
Respond to telephone inquiries and complaints in a call center environment using standard scripts and procedures.
Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate.
Determine eligibility for NJ FamilyCare according to the NJ FamilyCare regulations/guidelines by reviewing documentation and following procedures; prepare correspondence for missing information as appropriate; make outbound calls to obtain, clarify, or validate information
Participate in and contribute to the quality improvement process
Participate in training sessions conducted in Hamilton and at the regional offices.
Other duties as assigned.

Minimum Experience Requirements

Associate degree from an accredited college or university.
Two (2) minimum experience in the healthcare field.
Knowledge and operational experience in Medicaid and/or CHIP programs are a plus.
General knowledge of public health, managed care, human services systems, and local and statewide political systems preferred.
Experience working with people representing diverse backgrounds is preferred.
Required skills/abilities:
Knowledge of Medicaid and managed care programs.
Ability to solve problems through analysis and ongoing feedback.
Ability to work with people of diverse backgrounds.
Ability to handle multiple tasks and meet deadlines, flexibility under pressure.
Ability to maintain strict confidentiality.
Capable of working independently
Excellent verbal, written, and interpersonal skills.
Bilingual capabilities a plus
Ability to interpret and apply program policies and procedures as appropriate.
Ability to use basic arithmetic procedures to determine the household size and income, and program eligibility.
Ability to apply logical reasoning to make timely, effective decisions.

Required Qualifications

Have a High School Diploma or an equivalent level of education
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship

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Be able to successfully pass a criminal background check

What we offer

Competitive hourly pay
Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Paid training
Employee discount program
Career growth and advancement opportunities
Supportive and inclusive work environment

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time

We are currently NOT hiring in the following geographies, including but not limited to

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00/hr.